Customer Support Help Desk


Contact our Support Team for help with starting a project, navigating the Designs Desk Account Dashboard, or report a problem and we will respond as soon as possible.

Need help? Try reviewing our Frequently Asked Questions below or click the live chat icon for immediate assistance.

 
 
Designs Desk 150 North Michigan Avenue Suite 2800 Chicago, IL 60601

 
 
 
 

How does the 100% Money-Back Guarantee work?
Designs Desk offers a 100% Money-Back Guarantee on all design projects. Satisfaction Guaranteed. If you didn't like any of the designs submitted, simply send us a message within 7 days of your project closing and Designs Desk will issue a full refund for the entire cost of your project.
How is copyright handled? Who owns the designs?
Each designer owns the copyright to their designs until they have been selected as a "winning designer" by the Buyer. The Designer transfers the rights over the winning design to the Buyer at the end of the project, during the "Wrap Up" phase. The "Wrap Up" phase gives both the designer and buyer the ability to electronically sign the Design Transfer Agreement. After both parties electronically sign the Design Transfer Agreement and the designer uploads the final files during the "Wrap Up" phase, the copyright is transferred to the Buyer.
What is Designs Desk?
Designs Desk is an online design marketplace that provides businesses with risk-free custom graphic design by giving designers a safe platform to compete for design projects and get paid for their work.

Entrepreneurs, small businesses and large businesses use Designs Desk to get the best logo designs, website designs, graphic design, t-shirt designs, and more. Buyers simply post the details of their project describing what they need, when they need it and how much they're willing to pay. After a project is posted, designers from around the world will submit custom tailored design concepts for the Buyer to choose from until they find the perfect design.
How much does it cost to post a design project on Designs Desk?
Designs Desk does NOT charge any project posting fees. The only cost is the dollar amount of your project budget, plus any optional project posting upgrades that are purchased (i.e. Homepage Featured Upgrade, Search Engine Privacy Upgrade, etc.).
How do I write a good design brief?
When you post a project on Designs Desk, we help you write the design brief with our simple design brief questionnaire. The design brief questionnaire asks simple questions that are the same questions the designers would ask to provide the best designs. We recommend that you be as descriptive and detailed as possible when answering the design brief questions to ensure the best results. Review (http://www.designsdesk.com/help/buyer-tips) for more Buyer tips.
How much should I spend on a design project award?
The best answer is spend as much as you can afford. With anything in life, you will always get what you pay for. If you want to attract the best designers, you'll need to spend more to create the proper incentive for the best designers to submit design entries. The more you spend on the project award, the more designs you'll receive. Your budget should also reflect the level of complexity for your design project. The minimum project budget for most projects is $99.